How To Add Product Review
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Boost your store’s credibility and sales with our enhanced Product Reviews feature. Now, you can easily gather customer feedback directly on your store and prompt satisfied customers to leave reviews on trusted external sites like TrustPilot. This powerful tool not only builds trust but also influences buying decisions, helping your business grow.
How Product Reviews show on your Storefront
Product review information is displayed in two sections on a product page:
- Under the product title: Show only the average rating and number of reviews for each product.
- Review section: Show reviews in detail.
The Review section will include the following details:
- Review types: Product Reviews (only reviews for this specific product) and Store Reviews (reviews for the entire store).
- Number of published reviews.
- Average rating.
- Percentage distribution of ratings.
- Slide of all attached review images.
- Product review details.
How can buyers submit reviews?
Customers can leave either on your product pages or other external review websites like TrustPilot.
1, Leave a direct review on your store
Customers can leave a direct review on your product pages by clicking on “Write a review” in the Review section.
A Review form will pop up with the following fields:
- Option to review product or store.
- Rating: 1 to 5 stars.
- Review content: Minimum 1 character, maximum 1000 characters.
- Up to 3 images (jpg, jpeg, png).
- Reviewer’s name and email (Required)
Besides, you can also direct your customers to leave a review on your store via email. To configure this setting, you must select “Your store” in the Review channels settings.
After the delivery, customers will receive emails that redirect to your product page with a review form pop-up.
2, Leave reviews on external review sites
If you choose “Other channels” on your Review channel settings, customers will receive emails that link to the review sites of your choice where customers can leave their reviews.
How to Set Up Product Review
1. Go to Seller Dashboard.
2. Navigate to Apps > Product Reviews.
3. Enable/disable the feature using the toggle switch.
4. Go to Product Review, click on Settings button to configure Product Review settings
- Handling Reviews: Set auto-publish conditions (All, 5-star, 4-star and up, 3-star and up, or Never).
- Review Notifications: Enable/disable email notifications for new reviews.
- Review Request Email: Set the delay for sending email requests (0 to 30 days) and multi-product review request options.
- Review Form: Determine who can write reviews and allow photo uploads.
- Review Channel: Choose the channel for review requests:
- Your store: Email links to your store’s product page.
- Other channels: Email links to profiles on platforms like TrustPilot. Enter the URL for external review sites if applicable.
- Widget Layout: Choose list view (2 columns) or grid view (4 columns) for review display.
5. Click Save.
How to manage your store’s Reviews
See All Reviews
Navigate to Apps > Product Reviews. Here you can:
- View ratings, review content, reviewer details, and review status.
- Filter reviews by status, rating, or type for effective management.
- Publish/unpublish or delete reviews.
Import Reviews via CSV
1. Navigate to Apps > Product Reviews > Click on Import button.
2. Click on “Template” to download the template and fill in the required fields.
- product_slug: Link to the product page (Product reviews) or link store (Store reviews).
- customer_name: Buyer’s name
- rating: Rating for the product (Only accepts the following value: 1, 2, 3, 4, and 5)
- review: The content of the review (1000 characters max)
- date: Date of reviews (written in MM/DD/YYYY format). If this field is blank, the date of import will be set as the default review date.
- img_link_1, img_link_2, img_link_3: Links to review images.
3. Click “Choose file” to select and upload the CSV file (file size of 20MB max).
For further assistance, please contact the Merchize support team.