Categories
-
Ordering & Fulfillment
- Complete Guide: How to get started & set up fulfillment on Merchize
- Create New Sample Orders in Merchize
- Create a Manual Order in Merchize
- How To Import Order to Merchize Manually
- How To Create Single & Multiple Products
- Create & Import orders for FBA Fulfillment
- How to set up Merchize x Order Desk Integration
- F.A.Q About Fulfillment Procedure On Merchize
- How To Fill In Tracking Code For Your Orders - All About Tracking Code On Merchize
- General Introduction to Merchize Store Administration
- Auto-Refill Stock Feature On eBay
- How To Add Phone Numbers To The Checkout Form
- How To Add Sub Account To Your Store
- How To Use The Functions In The Order Section
- How To Check If Your PayPal Account Has Mass Payment Or Not
- How To Connect PayPal Account To Pay Subscription & Transaction Fee Automatically.
- How To Contact Merchize Support
- How To Manually Import Orders on Merchize?
- How To Set Up A Schedule Time To Hold Orders And Wait For Orders To Be Pushed To Merchize Fulfilment System
- Connect Merchize to Shopify API via a Custom App
- How To Synchronise Fast Shipping Of Your Store With Fast Shipping Of Merchize?
- How To Use Load Presets
- Introducing Generate Tracking Time Feature & Forward Mail Guideline For Team Member
- Refund Policy When Closing A Merchize Store
- Upgrade Production Statistics Version 2
- Brand Packaging Kit & Thank-you Card Features I Setup Guides
- Verify US Shipping Address
- How to cancel orders and items
- Upload multiple artworks to "different pieces of pack"
- Set up custom fulfillment workflow with conditional logic
- How to Process TikTok Shop Orders With Merchize
- Instructions for Update Artwork
- Show all articles17 Collapse Articles
-
Integrations
- Connect Merchize to Shopify API via a Custom App
- How to set up Merchize x Order Desk Integration
- Create & Sync Products from Merchize to Shopify
- Create & Sync Products from Merchize to Etsy
- Create & Sync Products from Merchize to WooCommerce
- Create & Sync Products from Merchize to Ebay
- Amazon Integration: Connect & Fulfill Orders Automatically
- eBay Integration: Connect & Fulfill Orders Automatically
- How to configure and sync your Etsy orders to Merchize?
- Auto-Refill Stock Feature On eBay
- Google Shopping Custom Label User Guide
- Guideline To Integrate Email Marketing Klaviyo Solution On Your Merchize Store.
- How to sync orders automatically and fulfill from Shopify
- Integrate & Fulfill Orders From ShopBase
- Integrate WooCommerce Fulfill with Merchize
- Integration with Google Shopping
- Show all articles1 Collapse Articles
-
Print & Mockup Guidelines
-
Payment & Billing
- How to take payments with PayPal
- Guideline to Merchize Payment
- General Introduction to Merchize Store Administration
- How To Connect PayPal Account To Pay Subscription & Transaction Fee Automatically.
- Set Up Payment In Merchize Setting - To Receive Payment From Customers
- F.A.Q About Fulfillment Procedure On Merchize
- How To Check If Your PayPal Account Has Mass Payment Or Not
- How To Contact Merchize Support
- Account Suspension and Restoration
- How to take payments with Payoneer
- How to take payments with LianLian
-
Delivery & Shipping
-
Storefront Setup
- How to create a storefront on Merchize and configure domain to connect to Merchize
- Add WWW To Your Store
- Bulk Import Products
- Bulk Add Tags For Multiple Products (Bulk Add Tags) Guideline
- General Introduction to Merchize Store Administration
- General Settings In Settings > General of Merchize
- Google Shopping Custom Label User Guide
- Guideline To Integrate Email Marketing Klaviyo Solution On Your Merchize Store.
- How To Add Product Review
- How To Add Promotion Bar For Your Storefront
- How To Add Sub Account To Your Store
- How To Bulk Edit Description
- How To Bulk Fixing Variants Prices In One Product
- How To Connect PayPal Account To Pay Subscription & Transaction Fee Automatically.
- How To Contact Merchize Support
- How To Create and Edit Pages on Merchize Storefront
- How To Create Single & Multiple Products
- How To Create Free Shipping Code For Built-in Payment Store
- How To Edit Store Homepage on Merchize
- How To Fix The Price of a Series of Products
- How To Get Bing Site Verification Code
- How To Get Facebook Pixel ID
- How To Get Google Analytics Tracking ID
- How To Get Google Conversion Tracking Code
- How To Get Google Site Verification Code
- How To Get Google Tag Manager Container ID
- How To Get Store Sitemap Link
- How To Import Bulk Of Products From Shopify To Your Merchize Store
- How To Insert Code Into GTM To Change CSS Store
- How To Install Multi-pixel Using GTM
- How To Integrate The Feature Of Adding Multiple Facebook Pixel ID
- How To Manage And Create New Discount For Store On Marchize
- How To Prevent DDOS Attack By Using Cloudflare
- How To Set Up Facebook Conversion Api
- How To Set Up Free Shipping From $Xx On Merchize
- How To Set Up Shipping Rates With Merchize
- How To Synchronise Fast Shipping Of Your Store With Fast Shipping Of Merchize?
- How To Use Product Gallery
- Instructions for Preset feature
- Introducing Generate Tracking Time Feature & Forward Mail Guideline For Team Member
- Launching Upsell And Cross-Selling Features V1
- Product Import System
- Set Up Payment In Merchize Setting - To Receive Payment From Customers
- When Can Merchize Order Information Be Changed?
- Setting up the Menu Navigation Management feature for Store
- How to Generate Facebook Product Feed Files with Merchize Storefront
- Show all articles31 Collapse Articles
-
Features & Store Management
-
Other Functionalities & Settings
How To Contact Merchize Support
🇻🇳 Click here for Vietnamese version.
Support Team
To support and handle your store problems as quickly as possible, Merchize has integrated a live chat system into the stores on Merchize.
Thereby, when you need support on any features, you can contact our support team immediately. At that time, Supporters can see which section you are in and the related information so that they can ready to support you immediately without having to ask for any information (email, store name, domain, etc). In this chatbox, you can find the guidelines right away with some FAQ topics.
In addition, Merchize also has supported on the following channels. You can contact one of them to contact our support team:
-
- Fanpage:Â Fulfillment by Merchize
- Group:Â Merchize International Fulfillment Community
To contact with Merchize support team via the official channel on the Merchize system, you can:
- If you don’t have the store yet, you can go to Merchize.com and contact support in the chatbox in the lower right corner. If you are in the store creating process, you also need to contact the Merchize support team there so we can activate the store for you.
- If you already have a store, you can log in to your store at Seller.Merchize.com and start to talk with our support team in the chatbox in the lower right corner.
- Or contact via Fanpage Fulfillment by Merchize
Support Time
Merchize strives to answer questions and handle issues as soon and quickly as possible. Response time can range from a few seconds (when chat directly during business hours or in the evening) to as long as 1 business day. In the meantime, please check back the Merchize docs/guidelines hereÂ
Normally, supporters are able to handle certain problems without getting too deeply involved in the system. In addition, some problems need the intervention of the developer team to check more. Thus, after receiving the issues from sellers, our supports will create tickets on the system and when the issues are resolved, support will contact you immediately via chat channel.
Related articles
- How to Generate Facebook Product Feed Files with Merchize Storefront
- How To Create Free Shipping Code For Built-in Payment Store
- Setting up the Menu Navigation Management feature for Store
- How To Integrate The Feature Of Adding Multiple Facebook Pixel ID
- How To Manage And Create New Discount For Store On Marchize