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Guideline to Merchize Payment

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Adding funds to your balance

To add funds to your balance, from the Billing Page, click Topup in the Credit section. Fill out the Topup form to submit your payment information.

Note: For merchants on all store plans, “Account Balance” is available as an accepted billing method for paying off your order fulfillment, Subscription, Transaction Fees invoices.

The following payment options are available for depositing money to your balance:

  1. Paypal: Instant Deposit & Standard Transfer
  2. Payoneer (PO): Instant Deposit & Standard Transfer
  3. Pingpong transfer
  4. Bank-to-bank: Instant Deposit & Standard Transfer (Vietnamese bank account only)
  5. LianLian: Instant Deposit

*Permissions to top up apply only to owner/manager role of the store.

The costs and charges by payment type:
Payment TypeInstant Deposit

Standard Transfer – 

Mass Payment

Standard Transfer – Goods & Services
Transaction Fees

4%

Fees are deducted before funds are added to your balance

0%

4%

Fees are deducted before funds are added to your balance.

Processing TimeTypically be available in your Merchize Balance within minutes.Typically be available in your Merchize Balance within one business day at most.Typically be available in your Merchize Balance within one business day at most.
* Topup submission process:

Once you click Topup in the Credit section

Follow the steps in the pop-up dialog:

Instant Deposit

  1. Choose Instant Deposit 
  2. Fill out the Topup submission form

– Amount: Enter full payment amount (top up amount includes transaction fee).

Your actual balance reported in your account will be automatically reduced by 4% on the charged amount.

(e.g. Suppose you want to add $50 to your balance, you need to deposit & submit $52 in total)

– Note (optional)

  1. Choose payment method

Paypal – Selecting Paypal will bring up pop up to Paypal’s website. Follow the website’s procedure to complete the payment.

Credit/Debit Card – Selecting the Debit or Credit Card option will prompt the manager for their card and billing information. Enter the information to complete the payment.

Standard Transfer

  1. Transfer the payment with Mass Payment or Good & Services to [email protected]
  2. Fill out the Topup submission form in the Standard Transfer tab (in the pop-up dialog when you navigate to Admin > Billing > Topup).

– Amount: Enter full payment amount (top up amount includes transaction fee).

Your actual balance reported in your account will be automatically reduced by 4% on the charged amount (with Good & Services payment) or 0% (with Mass Payment payment).

– Note (optional)

Then click Submit.

>>> Once the transaction is completed, the funds will be available in your balance.

Mass Payment (free processing fee for limited time from Dec 1, 2022 to Dec 30, 2023) via PayPal: [email protected]

Goods & Services (processing fee is 4%) via PayPal: [email protected]

Adding funds to your balance via Payoneer

Payoneer payment supports order fulfillment and all service fees.

 

The following payment options are available for depositing money to your balance:

 

Instant Deposits 

Add funds instantly from your linked Payoneer account – Your funds will usually arrive in your Merchize Balance within minutes and per-transaction fees cost 1%.

Standard Transfer

Transfer funds manually & then fill the topup form – Your funds will typically be available in your Merchize Balance within hours, at no extra cost.

Once you have a Payoneer account, you can proceed through the following steps:

 

Instant Deposits

  1. Sign in to your Merchize account.
  2. In the sidebar menu, click Setting, then Billing.
  3. Click the “Payoneer” logo to connect to your Payoneer account (here you can set up new or change the Deposit accounts). Follow Payoneer’s prompts to authorize an integration agreement.

      (Connect successfully as screenshot below).

  1. To deposit funds straight into your Merchize account using Payoneer Balance:

     From the Billing Page, click Topup in the Credit section.

  • Choose “Instant Deposit”. 
  • Choose “Payoneer”.
  • Enter Amount: Enter full payment amount (top up amount includes transaction fee).

     Your actual balance reported in your account will be automatically reduced by 1% on the charged amount.

      (e.g. Suppose you want to add $50 to your balance, you need to deposit & submit $50.5 in total).

  • Enter Note (optional).
  • Click Submit, then Confirm.

  1. Enter a code sent via text to verify the transaction.

Once the transaction is completed, the funds will be available in your balance.

 

 

Standard Transfer

  1. Transfer the payment to [email protected]
  2. From the Billing Page of your Merchize account, click Topup in the Credit section.

  • Fill out the Topup submission form.
  • Enter Amount.
  • Enter Note (optional).
  • Double-check all key information then submit the form
  • Once the transaction is approved, the funds will be available in your balance.

In order to Merchize can quickly verify your payment, please follow the instructions and fill in the full information as above. Avoiding the situation of transferring via Payoneer but not filling the top-up form will cause difficulties in the verifying process.

 

(Note: The bank transfer approach is now applying for Vietnam Bank accounts only.)

Once you click Topup in the Credit section

Follow the steps in the pop-up dialog:

Instant Deposits:

  1. Choose Instant Deposit 
  2. Please enter your topup amount, then scan the QR code and finish the transaction processes. After completing the QR transactions, please patiently waits for 1-2 minutes for the system to approve the transactions, without any further actions needed.

Standard Transfer

  1. Transfer the payment manually to the recipient’s bank account with the below information:

banking account information 18-3

 

  • Save your transfer information
  • Fill Top Up form the amount of money. For easy checking, fill your transaction ID in the “Transaction ID” section. In the “Notes” section, fill the transfer content “transfer for store abc.com”

Your funds will typically be available in your Merchize Balance within hours — at no extra cost.
After that, please contact our supporters so we can approve your balance quickly.

Pingpong Transfer:

To transfer top-up via Pingpong, please do as follow:

  • Make a transfer to this account: [email protected]
  • Save your Transaction ID
  • Fill the top-up amount in Topup Form as well as your Transaction ID. To make it easy to double check, please note your Pingpon email to the Note box.  

To deposit money into your store balance directly from LianLian, proceed through the following steps:

  1. Sign in to your Merchize account.

  2. Go to Billing page in the sidebar menu, then click Topup in the Credit section.

  3. In the pop-up dialog, choose “Instant Deposit”, then choose “LianLian Global“.

 

 4. Fill out the Topup submission form

  – Amount: Enter payment amount (transaction fee 0%)

  – Note (optional)

     Then Submit the form.

 

  5. You will be redirected to the LiaLian login page.

Enter your account information, after a successful login, the transaction details will be presented:

Check the information, then click Next.

 

  6. Click “Confirm and pay” to complete the payment process.

  (If your account has multiple currencies, then you can choose one to make payment.)

New transaction will be in Pending status.

Once the transaction is approved (typically within 30s) , the funds will be available in your balance.

If you have any trouble processing payment, please contact Merchize’s support team.

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