Categories
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Ordering & Fulfillment
- F.A.Q About Fulfillment Procedure On Merchize
- Create New Sample Orders in Merchize
- Create a Manual Order in Merchize
- How To Import Order to Merchize Manually
- Create & Import orders for FBA Fulfillment
- How To Fill In Tracking Code For Your Orders - All About Tracking Code On Merchize
- General Introduction to Merchize Store Administration
- Auto-Refill Stock Feature On eBay
- Guide To Bulk Upload Of PNG Files
- How To Add Phone Numbers To The Checkout Form
- How To Add Sub Account To Your Store
- How To Use The Functions In The Order Section
- How To Check If Your PayPal Account Has Mass Payment Or Not
- How To Connect PayPal Account To Pay Subscription & Transaction Fee Automatically.
- How To Contact Merchize Support
- How To Create and Upload Dropship Products on Merchize
- How To Manually Import Orders on Merchize?
- How To Set Up A Schedule Time To Hold Orders And Wait For Orders To Be Pushed To Merchize Fulfilment System
- How To Synchronise Fast Shipping Of Your Store With Fast Shipping Of Merchize?
- How To Use Load Presets
- Instructions for Personalized Product feature
- Instructions for Update Artwork
- Introducing Generate Tracking Time Feature & Forward Mail Guideline For Team Member
- Refund Policy When Closing A Merchize Store
- Upgrade Production Statistics Version 2
- Brand Packaging Kit & Thank-you Card Features I Setup Guides
- Verify US Shipping Address
- Show all articles ( 12 ) Collapse Articles
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Integrations
- Create & Sync Products from Merchize to Ebay
- Create & Sync Products from Merchize to Etsy
- Create & Sync Products from Merchize to Shopify
- Create & Sync Products from Merchize to WooCommerce
- Amazon Integration: Connect & Fulfill Orders Automatically
- eBay Integration: Connect & Fulfill Orders Automatically
- How to configure and sync your Etsy orders to Merchize?
- Auto-Refill Stock Feature On eBay
- Google Shopping Custom Label User Guide
- Guideline To Integrate Email Marketing Klaviyo Solution On Your Merchize Store.
- How to sync orders automatically and fulfill from Shopify
- Integrate & Fulfill Orders From ShopBase
- Integrate WooCommerce Fulfill with Merchize
- Integration with Google Shopping
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Print & Mockup Guidelines
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Payment & Billing
- Guideline to Merchize Payment
- General Introduction to Merchize Store Administration
- How To Connect PayPal Account To Pay Subscription & Transaction Fee Automatically.
- Set Up Payment In Merchize Setting - To Receive Payment From Customers
- F.A.Q About Fulfillment Procedure On Merchize
- How To Check If Your PayPal Account Has Mass Payment Or Not
- How To Contact Merchize Support
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Delivery & Shipping
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Storefront Setup
- How to create a storefront on Merchize and configure domain to connect to Merchize
- Add WWW To Your Store
- Bulk Import Products
- Bulk Add Tags For Multiple Products (Bulk Add Tags) Guideline
- General Introduction to Merchize Store Administration
- General Settings In Settings > General of Merchize
- Google Shopping Custom Label User Guide
- Guideline To Integrate Email Marketing Klaviyo Solution On Your Merchize Store.
- How To Add Product Review
- How To Add Promotion Bar For Your Storefront
- How To Add Sub Account To Your Store
- How To Bulk Edit Description
- How To Bulk Fixing Variants Prices In One Product
- How To Connect PayPal Account To Pay Subscription & Transaction Fee Automatically.
- How To Contact Merchize Support
- How To Create and Change Static Pages on Merchize (Shipping, Policy, etc.)
- How To Create and Upload Dropship Products on Merchize
- How To Create Free Shipping Code For Built-in Payment Store
- How To Edit Store Homepage on Merchize
- How To Fix The Price of a Series of Products
- How To Get Bing Site Verification Code
- How To Get Facebook Pixel ID
- How To Get Google Analytics Tracking ID
- How To Get Google Conversion Tracking Code
- How To Get Google Site Verification Code
- How To Get Google Tag Manager Container ID
- How To Get Store Sitemap Link
- How To Import Bulk Of Products From Shopify To Your Merchize Store
- How To Insert Code Into GTM To Change CSS Store
- How To Install Multi-pixel Using GTM
- How To Integrate The Feature Of Adding Multiple Facebook Pixel ID
- How To Manage And Create New Discount For Store On Marchize
- How To Prevent DDOS Attack By Using Cloudflare
- How To Set Up Facebook Conversion Api
- How To Set Up Free Shipping From $Xx On Merchize
- How To Set Up Shipping Rates With Merchize
- How To Synchronise Fast Shipping Of Your Store With Fast Shipping Of Merchize?
- How To Use Product Gallery
- Instructions for Preset feature
- Introducing Generate Tracking Time Feature & Forward Mail Guideline For Team Member
- Launching Upsell And Cross-Selling Features V1
- Product Import System
- Set Up Payment In Merchize Setting - To Receive Payment From Customers
- When Can Merchize Order Information Be Changed?
- Setting up the Menu Navigation Management feature for Store
- Show all articles ( 30 ) Collapse Articles
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Features & Store Management
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Other Functionalities & Settings
Guideline to Merchize Payment
🇻🇳 Click here for Vietnamese version
To pay service fees for Merchize as well as the fulfillment fees, you need to log in to Seller.Merchize.com and go to Billing.
Here, you can see full information about Merchize’s fees, be it Platform subscription or fulfillment service. You can also see your credit history or see your next bills.

The payment section works quite simply: In “Credit”, you can top up money to your account, after that the system will use your balance to pay the subscription fee, transaction fee or fulfillment fee.
Notes regarding the Top up process
- Our accountants will check and approve payment 4 times per day at: 8:30 am, 12:00 pm, 03:00 pm and 05:30 pm (GMT+7 time zone).
- When you have top up your store but have not spent it all, you can withdraw at any time. Thus, to limit the delay in processing your order due to insufficient funds, Merchize recommends that sellers can top up a large amount of money to gradually spend for fulfillment and withdraw when needed.
- Because of the large volume of transactions, sellers please specify your store link in the transfer content so that our accountants can know to approve the right store.
- When bank transfer or PO transfer, there will be a certain delay since the bank holds money before transferring to Merchize, our accountants will approve after the bank finishes the transferring process. For example, you transfer at 9:00 am but the bank holds until 01:00 pm to finish processing, then our accountants will approve at 03:00 pm.
- When doing the interbank transfer, the transaction code of sending bank and receiving bank is different, so you need to specify your store link in transfer content so that our accountants can check it correctly.


To top up your account, it has 3 options:
- Payoneer (PO) transfer
- Paypal Mass Payment transfer
- Bank transfer (Vietnamese bank account only)
- Pingpong transfer
1 – Payoneer (PO) Transfer
In Credit, you choose Top up and following the guideline, including:
- Payoneer transfer regarding the account [email protected]
- Save the Transaction ID
- Fill the Top up form the amount of money and Transaction ID. Or for easy checking, you can fill your Payoneer in the “Note” section.
In order to Merchize can quickly verify your payment, please follow the instructions and fill in the full information as above. Avoiding the situation of transferring via Payoneer but not filling the top-up form will cause difficulties in the verifying process.

2 – Bank Transfer (Only for Vietnam Dong Currency & Vietnamese Banks)
Note: The bank transfer approach is now applying for Vietnamses bank account only
In “Credit”, you choose Top up and do as guideline, including:
- Bank transfer as the below information:

- Save your transfer information
- Fill Top Up form the amount of money. For easy checking, fill your transaction ID in the “Transaction ID” section. In the “Notes” section, fill the transfer content “transfer for store abc.com”
In order for Merchize to quickly verify your payment, please follow the instructions and fill in the full information as above. Avoiding the situation of transferring but not filling the topup form will cause difficulties in the verifying process.

3 – Paypal Mass Payment Transfer and Goods and Services Transfer:
Merchize has one more transfer approach via Paypal for sellers.
Note that: You will be charged an additional amount of your Paypal transaction as a processing fee. There are two payment options via Paypal:
- Mass Payment (free processing fee for limited time from Dec 1, 2022 to June 30, 2023
) via PayPal: [email protected] - Goods & Services (processing fee is 4%) via PayPal: [email protected]
4 – Pingpong Transfer:
To transfer top-up via Pingpong, please do as follow:
- Make a transfer to this account: [email protected]
- Save your Transaction ID
- Fill the top-up amount in Topup Form as well as your Transaction ID. To make it easy to double check, please note your Pingpon email to the “Note" box.
If you have any trouble processing payment, please contact Merchize’s support team.