Integrate WooCommerce Fulfill with Merchize

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Sync orders automatically and fulfill from Woocommerce:

To fulfill via WooCommerce with Merchize, please read and follow these instructions: 1 – Create Merchize account 
  • You need to have an account, at least Lite plan of Merchize, and need to confirm with support about the status of Fulfillment by Merchize function on your account. This function has to be turned on for the fulfillment process.
** Skip this step if you already have a Merchize account.
2 – Prepare WooCommerce site
  • Next, you need to have WordPress site which installed WooCommerce version from 2.6.x
In order for Merchize to connect with your WordPress site, you need to ensure REST API is turned on and Permalink is not in default mode. 
  • Turn on API for WooCommerce site:
Go to wp-admin → choose WooCommerceSettings → Choose Advanced Tab → Legacy API and tick on Enable the legacy REST API

Change Permalinks mode:

  • Go to “Setting → Permalinks”.
  • Under “Common Settings” choose any mode except “Default” or “Plain”.

Choose any mode for permalinks in Common Setting except “Plain”. This setting will determine the structure of the link for your site.

If your site has the Product Permalinks section, you should avoid the “Default”.
  • Click on “Save Changes” to save the changes
  • Now, you can check the activation of your WooCommerce API by clicking on the http://YOUR-WORDPRESS-URL/wc-api/v3/ on your browser. In which YOUR-WORDPRESS-URL is your domain address. If it returns a result with a code JSON, then the API is activated. (if you don’t understand what is JSON code, don’t worry, you can ignore this step).  
3 – Start to connect from Merchize
  • Next, log in your store on Merchize at Seller.Merchize.Com
  • Go to Integrations and choose WooCommerce
  • After that, you will be guided to a page which controls connection with WooCommerce on your store.
  • Here, you can see one side for site information to connect with the new site and the right side for a list of WooCommerce stores which are connected. If the site has disconnected, you can see the status as Revoked. If the site has connected, status is Active. 
  • Next, fill your site name and WooCommerce site link and choose Connect.

     + Fill in the name site

     + Fill in your WordPress site link.

You will be redirected to the page of WooCommerce and be asked for approval. If you do not log in, you need to log in your WordPress site to approve this connection.

If the site has status as Active, you successfully. If it has any faults, you can inbox Merchize to get support. You can disconnect by clicking on “Disconnect”. You can repeat step 2 if you want to connect more WooCommerce stores. 4 – Connection is done, what will happen next? What will happen if customers order on your WooCommerce site? After customers order (status changes to Processing), Merchize will automatically import this order on your Order site. You can access it by going to Order to check. 

Then, you can see the information the same as the picture below when seeing the order. Here, the customer ordered 2 products with full information

Merchize will automatically create a product corresponding to the product in your order. Or if you already have this product (from the previous orders), Merchize will map that product again. You can directly click on each product to change and edit them.

Now, you need to send the image file for Merchize to fulfill your order.

You can do this by updating the product that Merchize has created, or go to Order on Merchize and upload a PNG image on Font/Back corresponding to this order. 

Then, Merchize also automatically updates the Font/back image for this product, you no need to update for the next time.

Now the product is ready to fulfill. Merchize team will automatically fulfill and update the status on your order. You can check on Orders to see that the product is fulfilled or not.

Moreover, when order is updated tracking, the system will automatically update tracking on Customer Notes on Order  on your WooCommerce site. So, the customer can update about tracking information to limit the dispute or refund ability.

Can I create products on Merchize and sync listing to Woocommerce?

Unfortunately, at this time, we don’t have the listing integration feature yet. The “integration” between Woocommerce and Merchize is now basically a one-way thing, just enabling you to sync orders only. So you can’t get products created on Merchize account automatically synced & published to your Woocommerce store.

This feature is expected to be released by Q3, 2022 and there will be sure a notification when it is complete. 

If you want to get our mockups of your custom products to see how they’ll look once printed or for listing purposes, you’ll have to manually change the mockup pictures in .PSD file.

  • Using .PSD mockup version included in each product link: In our website catalog or this folder, you’ll find a wide range of products –apparel,  home decor, accessories, and more. For all the mockups you create, make sure that your design is created according to the Merchize Design Guide.

(You can also use your own unique mockups as long as they are appropriate for Merchize product details & print files). 

Then you will have to create your listings/or edit the thumbnail of items in Woocommerce manually as per usual, and directly upload the mock-ups you had captured via Merchize before.

If you have any concerns or questions, please don’t hesitate to contact our support team. 

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