Brand Packaging Kit & Thank-you Card Features I Setup Guides

Step 2: Under the “Branding" section, select the Branding option(s) you want to add to your store and upload the corresponding design for each option. 

You have the choice to add Thank you card, Brand Kit, or both to your store. With each type, you can select the following:

(1) Default Design: Designs will be applied to all future orders. You can add only one design for each option (Thank card, Brand Kit A5, Brand Kit A5 Clothes, or Brand Kit A6 Decor) 

• To choose this option, check the “Default Design" box, then upload your design.

(2) Custom Design: Designs will be applied only to future orders from selected stores, or stores on selected integrated platforms. You can add multiple Custom Designs. However, for each store, you can only add one design for each Branding option

• To choose this option, check the “Custom Design" box, then upload your custom design.
• In the “Apply for" field, select stores from the dropdown, or search the names of the stores you want to apply the custom design to. 
• To add another Custom design, click on the “+ Custom Design" button and repeat the steps above.

Step 3: Click “Save" button to save your settings.

Note:

– Only accounts with the Owner role have permission to change this setting.

– If you set up both Default and Custom Design, our fulfillment system will use Default designs for orders where Custom Design doesn’t apply.

– Branding designs are only applied to orders that arrive after you’ve saved the settings.

– After you save your Branding setting, our fulfillment system will automatically add appropriate Branding options by type of product to your packages. 

– If you disconnect a store from our fulfillment system, that store will be automatically removed from all “Apply for" fields. If you reconnect again, you will have to add the store (or add Custom design) again.

2.2. Set up for each order

You can set up a Branding Kit and Thank you card for specific orders in two ways:

Set up Branding Kit/Thank you card on order detail pages

• Go to the order detail page of the order that you wish to add the thank you or branding kit to. 
• On the “Branding" section on the right sidebar, you can select the options you want to add (Thank you card and Brand kit). 
• Add your design to the respective section. Note: Your design should adhere to our Print File Requirements.
• Once your file is uploaded successfully, click “Save" to save your branding option.

Note: 

• The “Branding" section on each order detail page is only editable for orders with “Unfulfilled" status. 
• Any attempt to edit the Branding section once the order has been pushed into production will be met with this error message: “Order has been pushed to Fulfillment, please check again"

Add branding items via imported CSV file

• Start by downloading an example CSV file: Go to Admin Dashboard > Orders > Select “Import External Orders" > Download
• Open the CSV file and fill in the order information. For orders with a Branding Kit, add the design link for the Branding Kit in the respective column (e.g., “thankcard," “brandkitA5clothes," “brandkitA5," or “brandkitA6").
  

Notes:

• • Ensure the Branding Kit design link is an image URL (PNG, JPEC, etc.) and meets the required dimensions. (Make sure that the link is set as public so we can access your design file)
  • For items with the same order number, the Branding Kit design link must be identical.

• Import the CSV file to our fulfillment system. 

It will take a while for the orders to be validated before pushing to production. Keep following up to see if there is any issue with your order import request at Order Import Log page. 

For more details about the order import via CSV file, read our detailed instructions.

——– We have example designs you can use as inspiration. See our wide range of branding designs here.