Guideline to Merchize Payment

The costs and charges by payment type:

* Topup submission process:

Once you click Topup in the Credit section

Follow the steps in the pop-up dialog:

Instant Deposit

1. Choose Instant Deposit 
2. Fill out the Topup submission form

– Amount: Enter full payment amount (top up amount includes transaction fee).

Your actual balance reported in your account will be automatically reduced by 4% on the charged amount.

(e.g. Suppose you want to add $50 to your balance, you need to deposit & submit $52 in total)

– Note (optional)

3. Choose payment method

> Paypal – Selecting Paypal will bring up pop up to Paypal’s website. Follow the website’s procedure to complete the payment.

> Credit/Debit Card – Selecting the Debit or Credit Card option will prompt the manager for their card and billing information. Enter the information to complete the payment.

Standard Transfer

1. Transfer the payment with Mass Payment or Good & Services to [email protected]
2. Fill out the Topup submission form in the Standard Transfer tab (in the pop-up dialog when you navigate to Admin > Billing > Topup).

– Amount: Enter full payment amount (top up amount includes transaction fee).

Your actual balance reported in your account will be automatically reduced by 4% on the charged amount (with Good & Services payment) or 0% (with Mass Payment payment).

– Note (optional)

Then click Submit.

>>> Once the transaction is completed, the funds will be available in your balance.

Mass Payment (free processing fee for limited time from Dec 1, 2022 to Dec 30, 2023) via PayPal: [email protected]

Goods & Services (processing fee is 4%) via PayPal: [email protected]

Adding funds to your balance via Payoneer

Once you have a Payoneer account, you can proceed through the following steps:

Instant Deposits

1. Sign in to your Merchize account.
2. In the sidebar menu, click Setting, then Billing.
3. Click the “Payoneer” logo to connect to your Payoneer account (here you can set up new or change the Deposit accounts). Follow Payoneer’s prompts to authorize an integration agreement.

      (Connect successfully as screenshot below).

4. To deposit funds straight into your Merchize account using Payoneer Balance:

     From the Billing Page, click Topup in the Credit section.

• Choose “Instant Deposit”. 
• Choose “Payoneer”.
• Enter Amount: Enter full payment amount (top up amount includes transaction fee).

     Your actual balance reported in your account will be automatically reduced by 1% on the charged amount.

      (e.g. Suppose you want to add $50 to your balance, you need to deposit & submit $50.5 in total).

• Enter Note (optional).
• Click Submit, then Confirm.

5. Enter a code sent via text to verify the transaction.

Once the transaction is completed, the funds will be available in your balance.

Standard Transfer

1. Transfer the payment to [email protected]
2. From the Billing Page of your Merchize account, click Topup in the Credit section.

• Fill out the Topup submission form.
• Enter Amount.
• Enter Note (optional).
• Double-check all key information then submit the form
• Once the transaction is approved, the funds will be available in your balance.

In order to Merchize can quickly verify your payment, please follow the instructions and fill in the full information as above. Avoiding the situation of transferring via Payoneer but not filling the top-up form will cause difficulties in the verifying process.

Pingpong Transfer:

To transfer top-up via Pingpong, please do as follow:

• Make a transfer to this account: [email protected]
• Save your Transaction ID
• Fill the top-up amount in Topup Form as well as your Transaction ID. To make it easy to double check, please note your Pingpon email to the Note box.  

To deposit money into your store balance directly from LianLian, proceed through the following steps:

  1. Sign in to your Merchize account.

  2. Go to Billing page in the sidebar menu, then click Topup in the Credit section.

  3. In the pop-up dialog, choose “Instant Deposit”, then choose “LianLian Global“.

 4. Fill out the Topup submission form

  – Amount: Enter payment amount (transaction fee 0%)

  – Note (optional)

     Then Submit the form.

  5. You will be redirected to the LiaLian login page.

Enter your account information, after a successful login, the transaction details will be presented:

Check the information, then click Next.

  6. Click “Confirm and pay” to complete the payment process.

  (If your account has multiple currencies, then you can choose one to make payment.)

New transaction will be in Pending status.

Once the transaction is approved (typically within 30s) , the funds will be available in your balance.