How to Create a Custom Return Address

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A personalized return address can strengthen your brand, enhance the customer experience, and provide logistical advantages that contribute to a more efficient and cost-effective return process.


How does Merchize handle returns?

In case the recipient cannot receive the order, it will be sent back to the return address specified on the shipping label. By default, this address will be an unbranded Merchize return facility address.

When a package is returned to our facilities (due to a refused package, undeliverable address,..), at this time, we don’t support re-shipment to the customer and there will be no refunds provided for such items.

If you wish to have a returned order reprinted and shipped again, you need to place a new order as normal.


Set up a custom return address

If you desire to use a personalized return address, such as your home or business address, you have the option to set it up in your Merchize account. However, please keep in mind that if you choose a custom return address, you will be responsible for handling any returns.

In order to add your own return address, please follow the steps below:

  1. Navigate to Settings > Fulfillment.
  2. Scroll down to Return Address section, then select Enable feature.
  3. Enter a valid address. Click Save.

⚠ Important Note:

  • A custom return address is limited to cases where the order is being fulfilled within the same country as the provided custom address.
  • The address you entered in the setting is what you would like printed on your shipping labels and will automatically be used as a return address for all orders of your store.
  • Please configure the address before importing your order. If the order is already sent to our fulfillment system, any changes to the return address afterward will not be applied.
  • Currently, we only support returns to a single return address per one store. However, there is a workaround to allow different products to be returned to different addresses.

(If you want to get your orders processed manually, or apply custom fulfillment progress, you need to contact Support Team to request appropriate configurations).

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